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Medicare GUIDE Program

The Guiding an Improved Dementia Experience (GUIDE) Model is a Medicare program designed to improve care for people living with dementia — and provide meaningful support and respite for their caregivers.

What Is the GUIDE Model?

A Medicare Innovation for Dementia Care

The GUIDE Model is a voluntary program launched by the Centers for Medicare & Medicaid Services (CMS) in 2024. It is designed to help people with dementia remain safely at home longer by improving the coordination of their care and providing direct support to the family caregivers who assist them.

Participating healthcare organizations — called GUIDE participants — receive Medicare payment to deliver a comprehensive package of dementia care services, including a dedicated care navigator, 24/7 support access, and caregiver respite.

Why This Program Matters for Caregivers

Caring for someone with dementia is among the most demanding caregiving experiences. The GUIDE Model specifically recognizes the burden on family caregivers and includes respite care as a core benefit — helping caregivers take necessary breaks without sacrificing the safety or wellbeing of their loved one.

What Services Are Included?

Care Navigator
A dedicated care navigator helps coordinate all aspects of the person's dementia care — connecting them to medical, social, and community services so caregivers aren't left to figure it all out alone.
Caregiver Respite
The program includes coverage for respite care services — giving family caregivers planned breaks of up to a defined number of hours per year, covered under Medicare.
24/7 Support Line
Caregivers can access around-the-clock support by phone for guidance during nighttime crises, behavioral changes, or urgent care questions — without a trip to the emergency room.
Caregiver Training
Structured education and training for family caregivers on how to safely manage dementia-related behaviors, communication challenges, and daily care tasks.
Care Planning
A comprehensive, individualized care plan is developed for the person with dementia and updated regularly, ensuring that care goals align with the person's values and preferences.
Community Connections
Referrals to community-based services such as adult day programs, Meals on Wheels, transportation assistance, and local dementia support groups in the Tulsa area.

Who Is Eligible?

To receive GUIDE services, the person with dementia must be enrolled in traditional Medicare (Parts A and B) and have a diagnosis of dementia. They must not be enrolled in a Medicare Advantage plan, hospice, or PACE program at the time of enrollment.

How to Access GUIDE Services in Oklahoma

GUIDE services are delivered by healthcare organizations that have enrolled in the CMS GUIDE Model. Your loved one's primary care physician or neurologist may participate, or can refer you to a participating organization.

To find a participating GUIDE organization near Tulsa, ask your doctor or contact:
CMS GUIDE Model Information: innovation.cms.gov/innovation-models/guide
Alzheimer's Association Helpline: 1-800-272-3900 (available 24/7)

Questions About Dementia Care in Tulsa?

The Alzheimer's Association Greater Oklahoma Chapter offers free care consultations, local support groups, and educational programs for families in the Tulsa area. Their 24/7 helpline is available at 1-800-272-3900.

You can also contact Care4Tulsa and we will do our best to connect you with local resources.